Refund Policy.

We offer a 14-day return policy on all domestic orders, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it; unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@lunafabrication.com.

If your return is accepted, a shipping return label will be sent to you as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at contact@lunafabrication.com.

Damages and Issues

Please inspect your order upon arrival and contact Luna Fabrication immediately if the item is defective, damaged, or if you received the wrong item so the issue can be evaluated and corrected.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned; like perishable goods (such as good, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Returns are also not accepted for hazardous materials, flammable liquids, or gases. Please contact Luna Fabrication if you have questions or concerns about your specific item.

International Orders are not Eligible for Returns

Unfortunately, returns are not accepted for sale items or gift cards.

Exchanges

The fastest way to make an exchange is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once your return is received and inspected, and if the return is approved. If approved, you’ll automatically be refunded to your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.